Service-Based Work
Payments for completed discovery, design, development, consulting, deployment, maintenance, or support work are generally non-refundable once the service has been delivered or a milestone has been approved.
Project Cancellations
If a client cancels a project before work begins, any eligible refund will be processed after deducting payment gateway fees, administrative costs, and any agreed non-refundable booking amount.
Milestone Payments
For milestone-based projects, each milestone is reviewed with the client. Approved milestones are considered delivered and are not eligible for refund.
Revision Requests
If delivered work does not match the agreed scope, clients should notify us in writing. We will review the concern and provide revisions, fixes, or another reasonable resolution according to the agreement.
Refund Timeline
Approved refunds are processed to the original payment method where possible. Bank, card, or payment provider processing times may vary.
Contact
For refund or cancellation questions, email hello@voltnest.space with your project name, payment details, and reason for the request.